Airalo

I spent 6 hours trying to install the $66 Airalo eSIM. For some reason, every time I tried to send a screenshot, it was blank. The agents are hopeless. One agent gave me a code for a checkout discount of up to $7. The coupon expired 17 days before the day that she gave it to me. When I asked one agent for instructions that did NOT include a QR code, she sent me instructions which required that I use a QR code. On 8 separate occasions, agents recommended that I click on non-existent links. One agent told me to access the APN. When I asked for instructions on how to find the APN, it took him 13 minutes to share the instructions with me. One agent sent me the installation instructions for a Samsung phone, after I told them that I had a Motorola phone. I gave up and asked for a refund. After I described all these snafus, they offered me USD7 in Airalo money so that I could pay for more services and more snafus. I bought the Airalo eSIM in the morning that I arrived in Rio de Janiero on a cruise. I spent 6 hours with Airalo agents. It ruined my day in Rio.

getting the eSIMs installed took a bit of mucking around with settings, but the Airalo instructions were very helpful and made the process much easier. The mobile data service was great for us in Japan and Bali.

Airalo is an amazing platform. Easy to use and cost effective to stay connected when traveling everywhere.

Once I set up the esim correctly, it was great. The issue, as a first time esim user, was that it took me 3 days to correctly set it up correctly on my phone. This cost me 10$/day (for 3 days), not realizing that since it wasn't set up correctly, I was using my cell carrier's plan. I would use Airalo again, but plan to call to have them walk me through it.