Appliance Repair Expert

Please AVOID this company. I was charged a diagnostic fee even though no diagnostic or repair was performed.The technician did not inspect or test my dishwasher—only listened to my description and said a part was needed. Looked at my model number on the door. I was told he’d return the next day, but no one showed up and no one contacted me. Then I called the third day twice. Both times they were supposed to call within 20 minutes and return that day for the repair. Never even called. After multiple calls and repeated promises, nothing happened.When I asked for the diagnostic fee to be waived by dispatch they said it was possible. Forwarded me to the edmonton office. I was treated rudely and told the charge would go to collections, and that no technician would be sent. The invoice was inaccurate and doesn’t even list the correct appliance details. They show up to get the “through the door fee”, say a high repair cost and even if you move forward with the said repair, they will not show up day after day. And charge you for the “diagnostic” appointment. It’s a scam. They want that $130 fee and will ghost you. I wish I would have done more research prior to booking. Between now reading these reviews and I discovered this company is not BBB accredited and has over 100 complaints, which sadly matches my experience. Save yourself the frustration and go elsewhere.

The repair was carried out in a timely way. The repair was successful. I was pleased by the service that I received.Harold Rolph

"I'm absolutely thrilled with the exceptional service I received! 🛠️ The technician was punctual, courteous, and incredibly skilled. He quickly diagnosed the issue with my fridge and had it up and running in no time. His professionalism and attention to detail were impressive, and he even took the time to offer valuable advice on how to extend the life of my appliance. The price was very reasonable too! 👍 I'll definitely be recommending them to friends and family. 5 stars ⭐⭐⭐⭐⭐, hands down the best repair experience I've had!"

I got a good technician and came within 2 hours of booking the appointment. He was Russian, and wasn't super friendly, but did a good job. However, he charged me $320 for a LG Drain Pump that should have costed me $55.44 via Appliance PartsPros.com. Wow, 500% mark up!? Also they cost $99 for the diagnostic, unless I accept the job, then the diagnostic is included. For about 1 hour 15 min of work, costed $300. My total bill was $620!! So I called Appliance Repair to complain. Long story short, they hung up on me. Appliance Repair Experts are just a service who looks for jobs and gets paid by vendors. In this case, the Vendor Was: Reliable Appliance Services, Inc. on 324 Coogan Way, El Cajon, CA 92020. I called them and the dispatcher agreed I was overcharged, and should hear from a supervisor tomorrow. I'll see. From a principal standpoint, I'm concerned about others who will get taken advantage of.