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ICEPEAK warm jacket at Autrish mountin with friend pullover AYACUCHO SALAMONE shoe slide like light hiking trail brings to the lights of deepest woods, waters and stoney roads. Somewhere Germany smiles with its waterfalls and amazon is there with light KEEN and GOLA shoe touch. That's A.S Adventure of amazing quality experience and no worries that something will get lost or brake into pieces and no worries to stay on bare feet in stoney rocks or dark woods into cold freezing water. A.S. Adventure security and eternity stamp on its forehead. Somewhere high above moon shines the cheek of THE NORTH FACE. The party can begin ... !
We ordered two pairs of hiking shoes on July 16th for our upcoming trip to Germany and Austria. The latest delivery date was July 28th. After 10 days of silence, we contacted customer service — they could only say the order was "in progress", with no useful update. On July 28th (a day the store was closed), the shoes were supposed to be delivered. Later that day we were told they still weren’t there — and no one could say when they would arrive. Turns out they ship directly from Jack Wolfskin, who deliver in just 2–4 days if you order from them directly. But through AS Adventure, it takes over 13 days? No alternatives, no solutions, nothing. We ordered well in advance and are now left without hiking shoes for our trip. Extremely disappointing.
All of these negative reviews exist for a reason. The online shopping experience is terrible. If you're not able to provide proper online service, then don't offer it at all. They promise delivery on a specific date before you purchase a product, but then you receive a delay email with, after you purchase the product, with no follow-up about when your product will actually arrive. Additionally, if you paid in-store with a bank card or cash, you have to contact them to request a refund instead of a voucher — which should be the default! Everywhere else, the standard refund method is returning the money to your account. It feels like they're forcing you to buy from them again. And if you paid with eco-cheques, the only option is a voucher. So once again, they leave you no choice but to spend your money in their store, which I would rather not at all!
I rarely if ever write reviews. I ordered a product and 8 workdays later the price dropped significantly(30 euro). After contacting customer service for store credit they dis not comply since their internal guideline is 5 working days. I was planning on using the credit for spending another 400 euro to their store I find it very bad customer service and am planning on buying elsewhere where the customer relations are better. Returning the product is not an option since I can only return it for 100%loss of value --> meaning not returnable as you get 0 euro bach instead of 529 euro but they advertise it as returnable (as always you need to read the fine print)...
