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I've ordered a gift on 8th December hoping to get it within 20th (my bad). I've received only purchase documents in German. Once I've contacted the customer service they answered within hours saying the product was already being produced. After my further inquiries I got no answers about expected time of delivery and shipment until I've opened a case with PayPal. The new info were exactly the same as before (already being in production, no timings). I've replied asking for cancellation of order and I've been told that I could have done it only within 24hiurd from the purchase and that I don't even have right to cancel the order and get back the cost of the shipment, which is not yet started. Since this is obviously a "simple" gift costing some (very) extra euro for a print personalization I think the customer experience is very unsatisfying

Product is good, nice quality and good for the price. Sadly deliver took a month despite being 'fast delivery'. Ordered from the Netherlands.

Never ever ever ever order at this company. It is the biggest scam there is. Ordered something 7th of may and still have not received anything. Only response I get is to wait, but no assistance whatsoever. When you order something in this price range you expect service, not being scammed.
The worst company ever , cheaters who take money and don’t deliver the items !!! Those are scammers !!! I am waiting almost a month to get my paid key chain and from two weeks they stopped responding !!!! Cheaters and scammers !!