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CACAI placed an order for the first time. I received my products pretty quickly. My issue is I know one of the items had a best before date listed but the other items did not. They were Christmas gifts. And they expire before Christmas. I ordered a container of sour keys as they are my grandsons favorite. They were for Christmas but we decided to open them up earlier. They were hard and stale. I wrote to the company and after many attempts I finally heard from the company. They offered me a credit but if I want to use it I have to order 55.00 more for free shipping. I thought because I received stale product They could give me a credit. They will not credit me.
CACAI had previously left a 1 star review as I had been sent a product that had gone bad. I was personally emailed by someone in management who made things right. That’s what you call good customer relations. I’m happy with the resolution they offered and will continue with my tradition of ordering our Christmas candy with this company!
CACASome of the candy was past the best before date as others have said, but the candy was all still very much edible. Granted, most of my order was hard candy, but I see why it would be an issue for baked goods or other products more susceptible to becoming stale/spoiled.
