More than a PMS, Cloudbeds is hospitality’s only intelligent growth engine — a unified platform powering operations, revenue, distribution, and guest experience for ambitious hoteliers in 150+ countries. With Signals, the industry’s first AI foundation model, properties can anticipate demand, automate operations, and deliver more personal, profitable guest journeys. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024). For more information, visit www.cloudbeds.com.See more
We have everything in one place – PMS, channel manager, booking engine, payments, and guest communication. So far, we’ve had a positive experience because day-to-day operations are much smoother, with fewer mistakes and manual tasks. Besides, the insights help us with forecasting and planning decisions.
This didn't work well for our company. The software was not user-friendly and it was too glitchy. A number of guests complained not receiving their booking confirmation, and we did not receive their bookings on our end either. After selling their product, the agents were nowhere to be found and it became a challenge to even contact them. Terrible experience and will not make the same mistake again!
I made a reservation through cloudbeds and did not receive a confirmation email. I have been searching everywhere to try and find out how to contact cloudbeds and cannot find a way to do that. I have emailed the hotel directly now to be sure I have a reservation but this is extremely stressful.
You can only contact Cloudbeds by computer no phone conversation. Have lost 3 days of business due to nonpayment. After 3 and a half years and card was declined for it being changed and I tried to pay with ACH on Friday would not accept and then tried to pay with new card would not accept. Been paying for a website for 3 years that has not been finished. Tried to make payment since Friday and not letting me. Probably time to start looking somewhere else.
