CCS Medical

I had a pump die and was in the process of upgrading an out of warranty pump. We were already about a month and a half into the process I explained the urgency of the matter to the rep and since the site showed that it had passed all milestones and was in the process of shipping, I offered to pay and then paid overnight overages to get the pump as soon as possible. It was a Wednesday and the rep assured me that I would have it by Friday night at the latest. It's a month later. The package has still not shipped. Worse yet, the site is now out of nowhere saying that I don't have any insurance. My insurance provider assured me that I do. Needless to say, I'll be making a call in the morning to let Tandem know that I'm going to a different manufacturer because if the take off is this rocky, what happens every 3 months when I need to refill?

As EVERYONE has said, this place is terrible. I'm attempting to be a new customer. I've been going back and forth with them for over a month now and they keep losing my info, asking me to fill out information I've already completed 3x times. They still havent figured out what my cost is with insurance, whats covered, etc. NOTHING. I've been going back and forth with them for over a month and they/I have made -0- progress on getting my supplies ordered. I've now had to pay for my supplies out of pocket because of this clueless company. Avoid this company like the plague and go literally anywhere else. Theyre likely to just lose your order and leave you in a desperate spot like they did me. Now I have to switch to another company and start all over again. Not to mention the 30+ minute wait times every time I have to call them for an update which has consumer hours of my life.

poor customer supplies ,explined running out ,cleared with insurance still 1 month no sdm supplies

HORRIBLE, HORRIBLE ,HORRIBLE CUSTOMER SERVICE! THE WORST ONE WHO DOESN'T DO THEIR JOB! 🤢 🤮