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DEDEHighly recommend. Easy to submit claims and helpful/customer focused support. We purchased the most expensive coverage but is still great value for money. Being able to give my dog the best treatment we could give him, without worrying about cost, was a great comfort during a really difficult time.
DEDEClaims are easy to do via their online portal. But email confirmation could be faster as it took them days to confirm albeit automated response. I encountered a problem uploading a PDF copy of the invoice. The file is ~9mb and max allowable upload is 13mb but is throwing an error saying the file is too large.
DEDEVery good customer service and they speak English. Great choice of pet insurance cover. Vet invoices are acknowledged and paid quickly. Explanations are clear and helpful . I had some issues with the website but was given given excellent support and advice. Would highly recommend
ILILI recently enrolled my furry friend in Figo Pet's health insurance, and I am genuinely impressed with the exceptional service and coverage they provide. As a devoted pet owner, ensuring the well-being of my four-legged companion is a top priority, and Figo Pet has truly exceeded my expectations. From the beginning, the enrollment process was seamless and user-friendly. The variety of coverage options allowed me to choose a plan that perfectly aligns with my pet's needs and my budget. What sets Figo Pet apart is their comprehensive coverage that includes not only routine veterinary care but also unexpected emergencies and accidents. In a recent unfortunate incident, my pet required immediate medical attention. Figo Pet's claims process was remarkably straightforward, and their prompt reimbursement made a challenging situation much more manageable. The peace of mind that comes with knowing Figo Pet has my back when it comes to unexpected veterinary expenses is truly invaluable.
