Ford España

Ford San Miguel chose Wednesday 18th march to change the timing belt on my car and said it would be ready Friday 20th March in the afternoon (19th march was a Red Day). They have just phoned to say the car will not be ready until Monday afternoon, leaving me without transport for 5 DAYS. I live alone and need shopping but there was no courtesy car available. I’ve been a customer of Ford San Miguel for 9 years but this will have to change as they were unable to help me.

Horrible service terrible communication my car there 3 months before they ordered engine now another 6 weeks and car not ready. take your car or purchase car from another dealer.Servicio horrible, comunicación terrible, mi auto estuvo allí 3 meses antes de que ordenaran el motor, ahora faltan otras 6 semanas y el auto no está listo. Lleve su auto o cómprelo de otro concesionario.i had to call Ford Spain 8 times and still no car. you have been warned.Tuve que llamar a Ford España 8 veces y aún no tengo coche. Estás avisado.

My Ford Focus developed engine trouble on August 15. It was towed to a Ford Dealer in Cuevas Almanzora on Sept. 1 . Although they received notice that the car warranty provider would pay for the repairs on October 2, the Dealer waited until payment in full was received on November 3, to Order the new engine. As a result, my car Will not be ready until December 15. I called Ford Spain to complain on September 1 they did absolutely nothing to help. I am still waiting for my car.

We had a service from Auto Jupiter in Lorca for our 2011 Ford Mondeo Estate. It needed a gearbox oil change as it was reaching 200k but apart from that it has always been serviced by Ford and there was nothing wrong with it. Before the service I took it to a local mechanic for a pre ITV check and they went over the car and told me that it would be worth changing the fan relay and it needed new tyres. Apart from that is was as good as they had seen which isn't surprising as this is a car that was owned by a Ford employee in Dubai for the 10 years previous and serviced every 3 months. I told them about the relay switch and left it with them. I picked the car up and all seemed well and they told me they had broken the dipstick accidently and were waiting for a new one. No big issue. The service was 600 euros. There were a few niggles and bangs but I figured this was just the car settling back after the service. 2 days later the fan started running continuously and drained the battery. We were unaware of this until it happened as we had left the car thinking the fan was just running for a few minutes like normal after shut off. My family and I were stuck 50km away from home but 5km from the dealer. I phoned the dealer and told them I would bring the car in and needed a replacement. They said no. I told them that they would need to pick the car up then. They said no. I asked them to send a mechanic out to check the car. They said. No. I called my insurance company and they came out. The relay switch had not been changed and the mechanic pointed out other issues that he could see that would soon be a problem. The alternator had been loosened and was rattling, there was a wiring block that had been disconnected, The thermostat had not been connected correctly and he said it was obvious some things on the service like fluids hadn't even been looked at. The water level was very low, for example, which hadn't been the case the day before the service. We phoned the dealer again and they told us it wasn't their problem phone after the weekend. We did and were told they could only fit us in 10 days later and no courtesy car. I told them to make sure they had the relay for the fan. A mechanic friend disconnected the fan, took out the relay ready for the new one and tightened the other stuff up so the car could be used for short trips. Like getting our kids to school. 10 days later we took the car to the dealer and were told it wouldn't take long. 3 hours later we were told that the problem was that we needed a new radiator and fan. I called bull and the mechanic tried to tell me that the whole unit was faulty and that it would all need replacing. I asked if he had even bothered to replace the relay and he said yes. I showed him that he hadn't as there was no relay as it had been removed and he just looked at me and said. Yes this car doesn't have one. Absolute joke as it definitely had one before it was taken out for replacement. He then showed me the dipstick replacement and said to go to the office and pay. I said what for? The office tried to charge me 32 euros for a 5euro dipstick they had broken, claiming it had come from Germany and that was the cost. Do you expect me to believe there is no dipstick between here and Germany? What about the cars in your show room. You broke it. I told them to get stuffed as they had broken it initially and then lied about the fan. I removed the dipstick and stormed out furious. Since then we have discovered several other faults that were not there before the service all of which seem to be caused by loose wires or bolts not being as tight as they should be. Things they charged us for were not done and they were so incredibly rude I cannot believe they are actually a dealer. Auto Jupiter are an absolute bunch of criminals and I will be filing a report with the police about them and have reported them to fords head office.