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I was excited to get my order, which came fast, it took about 3 days to arrive. The non stick is absolutely NOT non stick. That is the biggest disapointment for me. I replaced old pans and they were working better on that aspect that my new ones. Everything else so far is ok with my new set. Second very bad point, the customer service. It is horrible how long it takes to get a resolution. I was impressed how fast it got to my place. Unfortunatly, something broke during shipping and getting a replacement took forever. My case was handled by 3-4 different people and everytime they were telling me that this is not the kind of service they want to offer...but yet, they all have offered a very bad customer service. Altho the agents are very nice and polite, the procedure takes forever it's ridiculous. At this point, I don't even know what trick to use to get the non stick pan to be non stick.
When I wrote in because the muffin pans were rusting after the first wash, Jasper was so helpful and sent out a new box right away. His emails were very kind and I really appreciate your customer service. Thank you very much. Jennifer Polimino
I bought the large Wonder Oven and at first it was good. Then the small noises started while pre heating and now it sounds like an airplane taking off. I have only been using it a month of regular use and it should still be under warranty. Good luck reaching anyone to help with the defective $300 oven. Update 1: Haven't heard from Our Place yet. Will update if/when I do. Update 2: (1/17/26) Ten days and still have not processed warranty claim for malfunctioning oven. I have supplied everything requested. No phone support. Update - they want the oven back. Just fyi stay away from this company. The oven did not hold up past one month so be prepared to ship it back to take advantage of the "warranty". Or at least save the humongous box it was shipped in your apartment. I regret this purchase. Oven was sent back. Still waiting on refund.
Don’t buy if you have an induction hob!! Having used the original always pan and big pot which we loved for 5 years, we bought a set of new our place pans for our new kitchen and new induction hob. We also bought the baking set with big griddle pan (which doesn’t fit in a standard electric oven and doesn’t work with Induction! Even though they state the are compatible, our new Elica Tesla hob doesn’t detect the smaller pans and also the always pan and big pot either take ages to heat up or I have to turn up the hob to 8+ to get a sizzle, which then burned the food. I must say the non stick coating on the new 2.0 always pan is rubbish compared to the original always pan. I have tried a different brand pan and it works fine. This has a completely flat base. I rang Elica and they said there basically there isn’t enough magnets in the bottom of the pan. The older always pans work much better as they are flat and don’t have the dots. I reached out to customer services explaining the issue and all I get is, we can give you a refund. I’ve asked numerous times if their cast iron or titanium would be better they never answer the question. Not happy.
