GAIL's Bakery

What's happened to Gails Ciabatta ??!!! New one is heavy and hard. Just terrible. Very dissatisfied!

Visited today , 4th April ( Bank Holiday ) about 2pm. The shop was not busy when we arrived. Sat outside , tables were dirty, the customers whom sat at the adjoining table asked a member of staff to clean their table, one would assume this was an opportujity to clean the remaining 3 empty & dirty tables . This was not the case. Nor was there any offer to wipe the table we were seated at. My wife then decided to have a second coffee.When I walked back in the shop there was a family of 4, 2 adults & 2 minors at the cake display in conversation with a member of staff.I approached the counter where another member of staff was standing ( not serving, not carrying out any task ) The young lady ignored me, mumbled some words to her coleague and walked away from the serving area.Her colleague whom had by now served the family with their cakes and one assumes was about to get their drinks stopped in front of me and ( I kid you not ) asked me " are you looking for something " I asked for a coffee and she informed me I should be behind the 4 / 5 people whom had now arrived in the shop . The first guy standing there even stated I was waiting at the counter when he entered the premises.The young lady was not remotely interested.If as a company Gail's feel employing young people with limited ability to speak English is the way forward , Good Luck with that.I have visited Gail's in London many times.Branches that are very busy for long periods of times on a daily basis.The staff are courteous, efficient and helpful.The two young ladies working in Horsham at 2pm today were unfriendly, rude and contributed to one of the worst customer service experiences I ever experienced anywhere in Horsham.

Best service ever in the Bracknell store. The server was so polite and sweet.

Gail’s in East Dulwich…. So moody?!Such a bad energy in there. Lighten up!