Harry & David knows gift baskets, baked goods, fruit and food gifts. Shop famous pears, honeybell oranges and gourmet food & wine delivery for any occasion.
USUSI could not get the web site to work for one order so I called and spoke with a person & placed the order to one of my VERY important clients. I spelled my name letter by letter. I tried to get a holiday card to go with and he was unable to help me. So I just had him place a simple Happy Holidays and my name. After the order was placed, I went online and saw he had my first AND last name spelled wrong and Holyday. whow! I called back to have it fixed. The experience took me way over 50 minutes for one simple basket and NO card. He was so so so incompetent. He should never have been customer support. That is my 1st and LAST time I will order from them. I do not even know if the basket was presentable. Done with them forever!!
USUSPurchased a basket for new family members. I was guaranteed December 24th delivery. It showed up on December 26th. Embarrassing. I contacted customer service not once, but twice…spoke to a Eugene. NO further Response. NO acknowledgement of their poor service. NOTHING. I will never order from them again. Horrible customer service.
USUSThis is the second time I have received a gift from Harry & David, and once again the fruit showed up already well into its afterlife. Not “a little off.” Not “maybe still usable.” Full-on science experiment on mold growth. At this point I have a genuine question, who decided that shipping perishable fruit across the country was a smart long-term business model? Because what I received felt less like a gift basket and more like a biology lab final. Trying to report the issue was its own endurance test. I was put on hold for 30 minutes, then I tried the chat feature. Twice. Each time it moved so slowly you could practically hear someone flipping through a laminated script looking for the approved response to my question. Of course, the chat starts with an AI bot that eagerly collects all your information, only to hand you off to an overseas call center where you get to repeat everything again. Because efficiency is overrated. After this experience, I am not shocked to see the company sitting around a 1.2 rating. Rotten fruit, painful service, and a process that feels designed to wear you down until you give up. If the goal is to turn a thoughtful gift into an awkward apology from the sender, you have truly mastered your craft.
