Herrschners

Well first of all, when calling the store, all they have is AI sales pitches. If they have a valid phone number it is apparantly a secret. Second of all, they say "free shipping" using order code CHIRP26 which is invalid. Then in the cart, it says shipping is "$0" (order was for $65 of yarn) and then when you go to pay, 16.95 "magically" appears as a surpise charge. I AM DONE WITH THIS COMPANY.

I've shopped for yarn at Herrschners for many years,one thing, I would like them to do, employ the tab at the beginning of the yarn ball,fantastic idea. I like bernat super saver, not many knots, very good working. I especially, like worsted eight yarn,lots of colors,made it fun.

I placed an order for $60 something dollars worth of products. It was not shipped properly and the USPS ended up sending it back to Herrschners. It took weeks for my refund to come thru and then it was only $30 something dollars. It has been no help calling. I will not be buying from Herrschners again.

I have been buying from Herrschners for years and now that my beloved Joann's is gone, will probably buy more from them. Recently, a frame kit did not fit together properly; I reported it with photos and, within ten days, received a replacement. This has always been my experience with Herrschners, quite unlike that other company in Oklahoma which refused to make any kinds of amends for the faulty cross stitch kit. Wish I could show you a photo of the finished project!