Hockerty

Excellent suit, vest and dress shirt. Far better quality than expected and shown on the site. The fit is exceptional considering it was made without anyone making it knowing what I look like and how things would need to fit. Real fast shipping. Packaging was pretty good. I was surprised at how small the package was when it arrived. I thought the suit was folded 6 times and would be wrinkled up. It wasn't at all. I could have worn it right out the package. Customer service. The AI chatbot would have got you 1 star in this review. The human customer service got you the stars back. The representative I worked with was excellent and most helpful. I still had to dock the 1 star because of the chatbot. I would definitely order from them again after this experience. It was a relatively easy experience the first time around.

I received a suit that was far too big. After returning it and waiting months and confirming all the measurements, it seemed the same suit was sent back to me unaltered. They are now refusing to provide a correctly sized suit unless I send the current one back first (so that they can make me wait more months and send it back unchanged). Also not providing any compensation nor letting me speak with managers.

After a quite satisfactory communication with Hockerty's customer service, I am compelled to write a second review. My first was either two or three stars because none of the items (jacket, shirt, chinos) fit, despite the careful measurements I had supplied. Hockerty's customer service assured me I would be reimbursed for the cost of alterations or, in the event alterations were infeasible, the items would be replaced at no cost to me. I take that assurance seriously and am confident Hockerty will stand by it. I stand corrected, and I will buy again from Hockerty.

Th garments are not suitable for a wedding in the tropics in the middle of the summer…the fit was not perfect…and when asked for a refund I was denied