Hockeystore grundades 2015 i Jönköping, målet var att skapa en specialistbutik där hockeyspelaren kunde hitta allt från udda tillbehör till de senaste hockeyklubborna och skridskorna. Konceptet blev en succé och blev snabbt en av landets största hockeybutiker. I början av 2018 lämnade Hockeystore Team Sportia-organisationen och är nu en del av Spobik AB. Hos Hockeystore hittar du alltid det senaste och bästa produkterna från de ledande leverantörerna. I sortimentet finner du allt för dig som spelar på elitnivå till den som precis ska börja hockeyskolan. Vi testar många av produkterna på is för att säkerställa den bästa prestandan i sortimentet vi erbjuder. Vi vet att alla städer i vårt avlånga land inte har lyxen med en riktig hockeybutik. Vi vet också bekvämligheten med att sitta hemma och klicka hem sina inköp, därför vill vi erbjuda en snabb och smidig e-handel som är enkel att handla på. Hela vägen från ditt första besök på hockeystore.se tills dess att du har packat upp ditt paket där hemma ska vara en så skön upplevelse som möjligt.See more
Absolutely disgraceful customer service – avoid My experience with Spobik AB / HockeyStore has been appalling from start to finish and is, without exaggeration, the worst customer service I have dealt with in years. Before Christmas I placed multiple orders, and almost everything that could go wrong did. Order 565757: One of the items was a Vizion goalie stick. When the delivery arrived, the box had clearly been opened and was completely empty. I contacted customer service and spoke to someone named Hugo, who asked whether I wanted a replacement or a refund. I confirmed a refund, as I had already been forced to replace the stick due to the delay. Weeks later, no refund has been issued and no follow-up communication has been received. Warranty claim – XF Ghost stick: I also contacted them regarding a warranty replacement for an XF Ghost stick that broke within the first week of use. I emailed as instructed and received absolutely no response. Once again, I had to replace the stick myself because they simply ignored the issue. Order 580820: I ordered a pair of CCM XF Pro skates for my son before Christmas. The delivery did arrive, but the box contained CCM XF 70 skates instead — a completely different and cheaper model. This error remains unresolved. I have emailed multiple times, including a formal complaint and a final escalation. Not a single reply. Their phone number is permanently set to voicemail, effectively cutting off any real way of contacting them. At this point, it feels like the company is deliberately avoiding customers once money has been taken. Missing items, incorrect items, ignored warranty claims, no refunds, no responses — this is not bad luck, it’s systemic failure. The complete lack of accountability and communication is unacceptable, especially for a company selling high-value hockey equipment. I am now being forced to pursue chargebacks and escalate through consumer protection channels simply to recover money for goods that were either missing, broken, or wrong. If you value your money, your time, or any form of after-sales support, do not use this company. Once something goes wrong, you are completely on your own.
They made me wait 10 days only to not send what I bought. Choose a reliable store when shopping, because this one is not
I am here to leave a review about the customer service of hockeystore. Excellent service! Reply to my problem/questions was made in less than 6 hours. With detailed information regarding my refund. Also, the return works great and is easy if you follow the instructions given on their website.
Ordered skates, and they were wonderful. Super good customer service.
