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GBGBOn the website it says customer service is open 8am - 6pm Mon-Fri. When you call, it's 8.30am- 5pm. My mum is 87 and bought a washing machine 3 years ago. It has broken. She called Hotpoint, they charged her £149 to come out, but the engineer couldn't fix it. The engineer said he would return the following week with a new part. The following week the engineer didn't come so she called customer service. They told her there was nothing wrong with her machine. So... £149 for WHAT?Shocking service hotpoint. She's 87!!
GBGBNever again will I buy anything Hotpoint!! I bought a cooker on the 20/2/26 the main oven hasn’t worked since I got it and they came to fix the thermostat on it twice none of these worked now I’m waiting on a third visit for another thermostat. It’s appalling can’t get any sense out of Hotpoint customer services. They are useless UPDATEOver a month later and my oven is still not fixed. Currys are not taking responsibility so having to to get onto trading standards. Absolutely disgusting behaviour.
GBGBThis is a joke! Been on phone 1 hour 22 minutes no one answering! Rang a number i spoke to yesterday to be told Sorry we are training be back on at 1pm. So the otber number must be training too! Customer service is so bad its untrue! Avoid this company.
GBGBHotpoint Service doesn't even deserve 1 starDo not buy a Hotpoint appliance!I will start by saying that when they actually arrive I have never had a problem with the engineers. However, Hotpoint Service continuously cancel your engineer appointments, usually within 30 to 60 minutes before they are due to arrive, no apology, no explanation, just a faceless text message. This is then followed by them rescheduling an engineer appointment and not bothering to turn up to that one either, and the cycle of not turning up continues!I am now on the 3rd rescheduled appointment, so I will be cutting my losses and getting rid of my Hotpoint washer (thankfully my insurance company agrees that the levels of service are extremely poor and have agreed to write it off).Hotpoint will definitely not be the make of my next washer.
