Welcome to House of Hobbies. We are a small business selling model railway, scale model and RC kits plus all the accessories, paints and tools you need to create your miniature worlds. We stock all of the normal UK brands and try to specialize in the European and US brands too so if you after something for your model railroad or a new addition to your fleet of kits then please do come inside and take a look. **We hit a huge growth patch late in 2023 which caused issues with our service levels and we are working hard to implement changes to prevent them happening again. Better to be honest and own the mistake than hide away** Please do look at our reviews both good and bad and remember that less than 5% of happy customers actually leave reviews but we certainly do make mistakes and naturally get flagged on here for them. I guess we are saying look at the bigger picture and remember that none of us get up of a morning actively wanting to upset our customers. Thanks and welcome to the family. MartinSee more
Should be zero stars if available. Ordered track ballast on 10/06/24, but nothing was heard, several follow-up emails, and still nothing. Now appear to have ceased trading (I wonder why...). I was suspicious when they had a banner saying, that due to staff issues, they were unable to take phone calls. Please do not order from this company
I ordered three packets of Pola Glue in April and paid by Credit card. Nothing has ever been sent and no refund offered. I have sent numerous e-mails asking what is happening but get no reply. I would advise anyone thinking of using House of Hobbies to think very carefully as trust is obviously not a consideration or decency towards customers.
Avoid this business. I placed an order 13th January 2024, order no. WEB19171-856 but I'm still waiting on one item. No response from House of Hobbies.
Would have given zero stars if available. Ordered 24/4/24, nothing heard, several chase-up emails and still nothing. Now appear to have ceased trading (I wonder why...). I was suspicious when they had a banner saying, due to staff issues, they are unable to take phone calls. I wish I'd trusted my instinct. As they've "disappeared", I suggest keeping an eye out for a similar looking "phoenix company" setting up in the area. If so avoid, avoid, avoid.
