Lumi Therapy

I received one of the Lumi 'premium' Ice Baths as a Christmas gift in 2024. The pump was broken on arrival, no problem, I found a different one. Next the stitching that the legs sit in ripped after six months on 1 and then 3 of the legs leaving it lopsided, but it was still useable so I continued. After 9 months the UFO thermo lid seems gave way, again the bath was still just about useable but was less effective at staying cold without the insulating lid. Finally, the seeming on the inflatable ring on the outside of the bath gave way, this time really making the product unusable. I contacted Lumi customer service who asked for photos which I provided and they responded by saying that because the bath had been brought before Christmas, that despite the complaint going in less than 12 months from me actually getting the product, they refused to provide a replacement. Lumi advertised ordering 'in time for Christmas' and then refused to admit responsibility for poor manufacturing. I would not recommend their products to anyone and if you are considering purchasing, be wary that it's unlikely to last 12 months.

I had my **Lumi Therapy Sauna PRO** delivered and installed today, and I couldn’t be happier with the experience. While looking for a home sauna, the Lumi Therapy team took the time to understand what I was after and clearly explained the different options—no pressure, just really helpful advice. The delivery and installation were handled professionally and efficiently. Setup was quick, and the team walked me through all the settings and how to use the sauna properly, which I really appreciated. From the initial enquiry through to installation, everything has been smooth and well organised. The customer service has been excellent, and the sauna itself feels genuinely high quality. This really sets the standard for premium wellness products and customer service. I wouldn’t hesitate to recommend Lumi Therapy.

I bought a coat from them in September. I have only put it on recently as it has not been that cold yet. The main black zip does not work. I contacted the company who aren't remotely interested inhelping me. I therefore do not recommend buying one of their coats .

Good companies that sell lots of products will at sometime experience customer complaints. Outstanding customer service is the skill to turn a complaint into a positive customer experience that restores faith and enhances the reputation of the company. This is exactly what experienced customer from Karen at Lumi and why I would not hesitate to recommend Lumi, its products and especially it’s customer service.