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Almost every time I do an order, I receive one or more mails saying the items are sold out. I did the last order one week ago, I received two mails about sold out items and the parcel has not been sent yet.
The maxi zoo in Mahon cork had quite a disgusting aquarium section and had many dead fish that had even mould growing on the dead fish alongside with live fish in the same tanks. The plants were nice and all but the amount of dead fish was very off putting.
We ordered 7 days ago, only this morning were we told that 2 thirds of our order was out of stock and they would be refunding us. No mention of when the order will actually arrive. When you try to sign in the page turns to German. Would give zero stars if possible, rubbish service.
Maxi zoo promises to deliver a package in 2-3 days, which is the only reason I bought there because it would arrive faster that where I usually shop (zooplus). And they managed to get my package delivered to another neighborhood (that I have never been to before). I contacted them as soon as I found out it was delivered to the wrong place, they said they’d call the delivery partner and try to get them to retrieve the package and deliver it to me on the same day and send me an email about it. They didn’t do anything, I didn’t receive any email. I then raised a ticket on the website. They also didn’t reply. I called again today and the guy just said he’s sorry and that I have to have patience and didn’t give me any dates of when the food is expected to arrive or anything. It’s my cats food we’re taking about. He needs to eat. I’m traveling tomorrow and now I have to go out of my way to go to a pet shop to get his food, which was precisely why I wanted to avoid when I ordered it online. I asked for the cancellation of the order and an refund and he didn’t let me cancel it. Now I don’t have my package, don’t have my money back and will have to go out to buy it. Contratulations to your support system, you’re completely useless. I’ll never shop with maxi zoo again.
