Napo Pet Insurance

After having a terrible experience with a previous insurer, I was very dubious and fearful of pet insurance claims. I was dreading putting a claim in for my dogs surgery and ongoing complications. I have to say I am utterly taken aback, in a good way. I never thought claiming would be so straightforward. The £99excess is by far the cheapest and the fact you only pay it once per condition is a financial godsend. There's no form filling on my part, just an email sent to the vet on my behalf. My vet completes the form online almost within the hour and by the end of the working day, at most 48hrs, the decision is complete. I'm ecstatic that all of the claims have been approved and the financial support is there. I couldn't stand the stress and extra worry about insurance claims, on top of an already stressful situation with my dogs illness. Thankfully Napo have taken that burden away completely. I can't recommend enough. Take it from someone who had lost all trust in pet insurance. 5⭐

I found dealing with Max’s insurance policy since he became unwell very efficient. Napo deals directly with my vet and it is really quite seamless with a very prompt payment

Excellent insurance company. Easy to claim. Would definitely recommend.

Easy website, was able to book an appointment for the same evening literally an hour later. Vet was helpful, explained what to do and next steps, the information is there for me to reread, and it was really great to be able to speak to someone out of hours without having to leave the house. Would definitely use again and recommend