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I got 2 beautiful diamond paintings for free after my first order! Great customer service too.
Terrible service. Ordered 2 weeks ago, they promote next day delivery. By the next week, still heard nothing, not even the track and trace. I emailed them, and they said they'd send it again. This week, still nothing so I emailed again. And they had the audacity to tell me they have stock issues. If they had stock issues: 1. they shouldn't have sold the item, 2. they should have INFORMED ME immediately or when I first emailed instead of saying they'll send it! They then gave me the option to chose another item, I said forget it I want a refund, and after that, radio silence. They've just taken my money. Total scam and horrid service. Do not order from this place.
i only received one out of the four paintings i ordered ive send them multiple mails and messages and never ever got an answer!!!!
This company really lacks in their communication, after not having received an confirmation email after 8 days I approached them if my order went through properly, after 3 days I heard this was actually the case. Furthermore, I was told that delivery could take from 8-10 days, but it is already 26 days (and counting). Lastly, as this European company actually ships from China, I had to pay extra customs duty, otherwise my order cannot be shipped.
