We offer lovely custom paint by numbers sets to our customers!
I ordered a BOGO special and entered the code at checkout. Site said code accepted but I only received 1 painting. I contacted the company and they said I should have entered 2 in the quantity. They refuse to send my other picture saying it was my mistake.
Disappointed in service and fulfillment I ordered from Paintly during a Buy One Get One (BOGO) promotion. The discount applied correctly at checkout and I completed payment expecting two prints. However, only one print was shipped. I contacted customer service several times asking for the missing second print or a partial refund, since the issue was caused by what appears to be a website or checkout error. Rather than addressing the problem, I received the same scripted response each time, with no real resolution or effort to help. I am disappointed that Paintly refused to honor the promotion or make this right. If something goes wrong with your order, be prepared for poor customer service and no correction of errors. Avoid this company
Save your money and spend it anywhere else. This is a borderline scam. Where do I begin…. This company has messed up my order in every single way. We’re humans and we make mistakes. No big deal as long as we try and make things right. I ordered expedited and secure shipping….neither of those took place. It took over 3 weeks to recieve my package. When I did receive my package it was shipped in a loose package and was damaged. Not only that but I ordered the BOGO deal and only recieved one of the images. Honestly the worst part is that eveytime I reached out to them they dismissed my concerns and claims. Refused to refund, recieve or even discount my purchase. I am now having to fight it through my CC company
So far have not received my order. The tracking app they suggest does not work. China :-(
