Service Site is an appliance repair specialist with nationwide engineer coverage for thousands of household appliances. We provide a fixed-fee repair service and our website allows customers to easily get a price and book their repair online.
This company has gon bust. take money for repair and nothing. no info
🆘 Joke! AVOID 🚨 Had an engineer come out over 12 months ago now. I already knew what was wrong with the fridge I just needed someone to give me a quote on how much to fix. Engineer turns up and first thing I asked was is there a call out charge. I was given the answer “NO, don’t worry”!🙃🙃🙃. Tells me what I already know (needs a new fan) gives me a quote which would cost more than to just buy a new fridge so I kindly let him know I won’t be needing his help. 12 months have passed and they’re still trying to get £80+ VAT off me after he specifically told me there wasn’t a call out charge. Threatening me with CCJ’s and not to ignore. They don’t reply to your emails/calls and say they’ve sent an invoice with means to pay. No invoices and no way to pay. Not that I want to pay it anyway. Joke of a company. Avoid
Do not trust this company it is a lie the engineer came and try to charge more than what was quoted he tried to make me pay three times the amount for parts . When I said I would purchase them myself instead of transferring him the money he has yet to confirm or return to complete the job. I already paid him£75 and when he returned he would get the outstanding £4 so he knows i am paying for him to complete the job. It has been 4 weeks I have been trying to get in touch with the number on the website none of them work and no one is answering the emails. I sent him a message threatening to take him to court ( Steven is his name) and he finally answered saying he fulfilled his obligations. This man stole my money and I can’t get help from anyone on the customer service side of things. BE AWARE THIS IS A SCAM
V=DBE7D965-0001 The engineer came as arranged and carried out the repair efficiently. This was on 16th December 2022. I paid for the service. 24 August this year, I get an invoice with an added cost for missed payment. I replied to say that I had paid. I received an email to say that this would be looked into and I should receive a response usually within one day. I then read the invoice more closely and saw that it had the incorrect date, appliance and repair, so emailed again. I then received another invoice, so I tried to ring, but no-one ever picked up, so I sent another email. And today I have received a further invoice reminder. So the service on the day was fine, but the adminstration has been poor.
