Sheplers.com - #1 Pure-Play Online Western Wear & Cowboy Boots Store. Free Shipping & Lowest Prices Guaranteed for Over 20,000 Styles & 11,000,000 items. Shop today!
I thought I got ripped off they just took 3 weeks to post and didn't answer my 2 emails. Brought to pairs of boots spent $700 and 3 weeks later after the shipping label was created they have yet to be posted. I have emailed twice and no reply. I thought I was spammed but, thankfully they arrived and the products were good.
This company is an absolute joke ! I placed an order two weeks ago that still hasn't even been shipped out ( website states 24-48 hours) I've emailed a few times ( I can't look it up as the order numbers thy gave me don't work) and they tell me it's gonna ship out any day now. today I called to see what the heck was going on and the lady told me that both my items are back ordered and they might not even ship out at all. Now I don't have enough time to get replacements before Christmas! I asked her why nobody cared to inform me that my items weren't even available and she got kind of snotty and didn't overly care to address the issue. When I ordered my items, it didn't say anything about it being back ordered. It said both items were in stock. Super not impressed!
I don't understand the low star reviews....I was astounded by how much they helped me... Gave me 60 full days to see if I liked my boots, decided to return for a refund for another pair and it was the easiest process ever. If anyone has tried to return a digital product like a video game...you know what I'm talking about. It doesn't matter it's 2 different entities. I received the product for up too 2 months and they took it back. I can't even return a video game after 5 min of playtime if I started the game...they are a truly good company don't let the reviews fool you!
If I could give this company 0 stars I would. Customer Service doesn't know anything, and they blame everyone else, rather than taking care of the customer. I have talked to them multiple times and cannot get my money returned for the items I returned in a store. They blame the bank or anyone else they can think of. I guess the money I was supposed to be refunded is lost. Do not order online from this company! If you return the item in a store and have email proof that it processed and then only a partial amount posts to your account, you are out of luck. So if you have money to throw away, shop with this company. NOT AGAIN!
