Silverline Tools

Purchased a Silverline 633821 SDS plus drill with rotostop from Burgess Industrial Supplies Limited Ebay store on 25th July (2024). Machine has only been used a handful of time, today 6th November the hammer function stopped working. Checked the switches and added grease to gearbox which made no difference. Contacted Burgess Industrial Supplies Limited via Ebay explaining the situation, who have no regard for the consumer rights act 2015 and fobbed me off saying that because the item was not registered online at date of sale Silverline wont honor the warranty even though the drill is well under 6 months old and faulty. There was no warranty paperwork included with the purchase that says it must be registered online for warranty!!! Will be taking this up with trading standards, since both the retailer and supplier think the laws dont apply to them.

Got a replaced pump after 2 years purchased. At least I can use it for another 2 years

Purchased an 18V reciprocating saw and 115mm disc saw as price reasonable. Build of the units is ok for the price however clearly not as robust as more expensive products e.g. my Dewalt drills. Biggest issue is I purchased the 18V Lithium Ion battery units for flexibility in use with the major flaw being the battery quality and capacity. They struggle to charge and have limited power and run time. Supplier replaced a battery FOC but it is marginally better than the originals. Frankly products are not fit for purpose as at best suitable for mild DIY very short duration use before recharge required. Would not recommend spend more for better quality products !

I bought a Silverline Pressure Sprayer last year and used it once and was not impressed. It didn't hold pressure for long and spray was very feeble. Just tried to use it again and now its completely defunct. It had been stored correctly over winter. No wonder its cheap as its poorly made and not up to the job.