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I have made 3 attempts to make a booking today with the G Hotel in Galway that is ment to be a 5 star hotel?? On our 4th attempt with a member of staff and trying to use a g hotel gift voucher, we were told that you can’t use a g hotel voucher to book online or by phone. So you have to email to make a reservation? What’s happening here? It is the most un-user friendly hotel I have tried to use in a long time.
Regular customer over the years. Charged twice for the same booking. Blaming their booking partners. Appalling customer service and hotel showing clear signs of wear and tear.
We stayed for 3nights as part of a birthday break. The rooms were extremely comfortable, the location of the hotel was central, the staff were simply amazing nothing was too much trouble. There was some maintenance work on going but this didn't impact us at all.
I went for afternoon tea for two which was over 80 euro. We were given a pot of tea and when the food came down our tea was lukewarm. We left having a small rectangular sandwich each as we found the flavouring of the food way too strong. I was expecting great things as in glenlo abbey they talk about the different teas and you try them and pick the tea you like. Service wasn’t great. Very disappointed in the G hotel. Overpriced for the service you get.
