TheraNest by Ensora Health

Theranest took $1,845.59 from my bank account becuase I clicked on add an admin person. It didn't change to 2 in time so I pushed it again and it went to 3 admin people. If I had known ahead of time that it would take close to $1,000 for each admin person, I would never have clicked that button. Now they are saying they have a rule where they do not refund money even if a mistake is made. This is ridiculous. I cannot believe this. I call in every day and they say they are reviewing it. There is nothing to review. It is my money. I only need one admin person and I need my $1,845.59 back in my account. I am so angry. I warn you not to do the same.

Sadly, this company has lost its pride and care for customer experience since it was purchased. Year by year, they care less about their customers. I have been with them over a decade and have been treated poorly when it came to finally signing up for their billing service. It was poor. I wanted out of my contract as they were not fulfilling their end of things. I would call the insurance company we bill, and they would stated that they frequently had not received claims that theranest stated they did. I do not trust this company.

Theranest did OK until the last 6-9 months. Problems immediately escalated when they became Ensora They have cost us a huge amount of time and hassle. We have 100o active clients and 40+ therapist, so switching EHR is a daunting task, but has become necessary. They doggedly keep rolling out new updates every week or so and EVERY one of them destroys some essential feature of basic operation. We have continuously lost documents over the last 2 months and they haven't even figured out the problem yet - and frankly don't seem to have the ability to do so. The entirety of their energy is going into creating new features, but every feature destroys some essential function which their software team seems incapable of acknowledging or fixing.

The company wont fix its bugs in the app permissions. They want us to change our preferences in order to make what doesn't work on their end workable. Customer service is uncompassionate and this place is one of the most expensive ehrs