TherapyNotes, LLC

Therapynotes is progressively becoming more interested in making money than in creating an adaptive and functional product. For example, they have strongly pushed their AI and upgraded web features, both which cost inordinately higher amounts of money. Yet, despite many requests to make a simple revision to their video session history, so a clinician can know when the session started, when it ended, and total amount of time (like done on Psychology Today and other secure video applications). Ultimately this puts therapist at risk for risk to their license and insurance billing by inadvertently over billing. When requests are made it is always the same "we will pass it along for review". When a request is made to talk to a management person this is always flatly rejected. As a response. My feedback has been submitted numerous times literally years. In this time Therapynotes has made substantial improvements and customer service is excellent. My long-term complaint is the management has no direct interactions with its customers, this fix is simple (i.,e Psychology Today had it as a feature when it used telehealth at the start of Covid), and it places therapists at jeopardy by not being able to effectively document the actual time of service.

The representative was calm, kind and did not seem at all frustrated with me and was patient while she talked me through the steps

First of all speaking to a real person! and that person is super helpful and patient. I can tell they are looking for ways to make my job easier and helping me help my clients. I love TN!

Every time I call I am treated as if I am the only client they have. I’m treated with respect and kindness and of course all my questions are always answered.