Thomann Music

Yesterday tried to return an item that did not meet my needs. Was unable to proceed to the automated return system that would provide instructions how to proceed. Sent a message on the same page but no reply. Today I phoned THE UK Customer service and spoke to a very helpful lady called Katie who initially said she was sorry for the inconvenience caused but offered to do it remotely and processed the necessary actions needed. I explained the issue with the item to be returned and that I wanted to upgrade it to a better item. It was agreed that I would have a credit note added to my account and should reorder the new item. This I did and thanked her for her help. I had to call back and a different young man (didn't get his name) sorted the issue with me which allowed me proceed to payment and confirmation of my order. This experience made up for the frustration of yesterday Thanks Thomann.... David Walker

Poor experience. Many better options available online and better prices. Customer service is poor and unhelpful in my case. Why bother with a big company when you can have personal assistance from another. Avoid.

I purchased a Thomann PS-37WNM walnut coloured round piano stool. I am based in the UK and I understand the company is based in Germany. I was a bit wary based on the reviews, but I couldn't match the price or design for what I needed so I took the risk. I received emails to confirm my order, when it was dispatched and on its way to the boarder and what day it would be delivered (by DHL). Overall it took one week to be delivered. The colour I chose isn't a match for my Donner Digital piano but it is a smart looking stool and thus I would recommend it or one of the other colours to someone looking for such a round adjustable piano stool.

I bought a new bass guitar before Christmas. It was actually supposed to be a Christmas present from my kids. There was an issue with it. The A string kept breaking when tuning up. They got me to send videos of me playing it thinking it was to do with my handling, despite the fact I've been playing for over 30 with no issues on any other bass. I had to keep buying new strings but each time it would break just from tuning up. They agreed to have it collected to fix it. I received no communication at all during this process, no indication what the issue was or what they had done to resolve it. Just a notification it was being returned to me. I originally had it delivered to work as I live in a block of flats and have had lots of trouble in the past receiving deliveries. I had even had it collected from my place of work when returning it. They instead decided to deliver the returned bass to my billing address by DHL, who today handed it to a random stranger in the corridor of the flats and claimed it was "delivered". So now I have bought a bass guitar that I do not have as well as buying three new sets of strings because it was faulty. I have yet to have any kind of response from them. As far as I'm concerned I just want a full refund so I never have to deal with this company again.