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GBGBReally easy to order even though I didn't have an account. Great price and I have been shopping around for weeks. My first bass so I wanted it to be right
ESESReally poor experience with the purchase of the electric guitar for my kid.Thomann Spain used UPS-SPAIN to deliver the guitar. Even though we selected the package to be delivered to us (and only to us), the UPS-SPAIN delivery man, hanged the guitar wherever he wanted to, only indicating in their web page that the guitar was delivered in our CITY. Both Thomann Spain and UPS-SPAIN did not solve the problem. After 4 hours, they finally updated their page indicating a last name of somebody in our city.After 6 hours, they updated again their page indicating the street. That's it. No number. No name.We requested help from Thomann Spain and they informed us in a really rude way that the delivery company was not their problem, even though we requested and paid for 24 hours delivery. We won't buy the next guitar in Thomann Spain. No efficiency and no professionals working there.PS: the package was broken in 3 places. Thomann assumed no consecuences at all.
PLPLGreat customer service. Amazing support through the buying process, great prices. Good discounts and very good support in case of issues or device breakage.
BEBEI would like to sincerely thank the team at for their outstanding service and support.I am extremely satisfied with the way this company operates. Everything is handled professionally, communication is clear, and you are constantly kept informed throughout the entire process.Of course, with technical equipment and electronics, issues can sometimes happen. In my case, it concerned my Harley Benton 15W tube amp. After thorough investigation, it turned out that the amplifier itself was working perfectly and the issue was actually caused by my own pedalboard setup. Mistakes happen, and I truly appreciate the way Thomann handled the situation.What impressed me the most was the dedication of their technical team. They went above and beyond to investigate the problem carefully, providing feedback through videos and emails. I have honestly never felt this involved or well-supported during a customer service experience before.Everything was returned to me in perfect working condition and packaged with great care. Their professionalism and customer support have increased my trust in Thomann even more than before.Top guys — thank you again, and I wish the entire team continued success in the future.Best regards,Eddy
