Thomann Music

I had an issue with a stand I bought stopping to function when folding down. Since I couldn't find a package in the right size I asked thomann for an empty package or to send the replacement in advance. They refused until I reminded them of consumer laws. Furthermore, when they finally sent it, they made it very clear that further damage to the item during transport would be attributed to me. I bought padding material out of my own pocket but they refused to compensate me for this. To summarize, it was a nightmare to handle warranty claims with Thomann. Only good thing was quick delivery initially and good prices. But here is where they cut corners.

Very rude customer ,raising the voice and cutting off the phone line,that's how they treated people ,time to.find a better shop with kind people this one is the worst

First called them regarding a spare part on a product that i recently bought from them. Were promised that they would get back to me (they did not). Tried to call them again a week later - 40 minutes in telephone q just to be told something in german, and then hung off. Mailed them, they apologized, said that they were to fix things and get back to me. Once again, they didnt (as im writing this, its been 10 days since our last contact). I wrote to the original manufacturer instead, which solved the problem in less than a day. Oh yeah, i mailed them about this as well, and they didnt even bother to respond. Shame, been really satisfied with thomann past years, but something has clearly gone wrong, and i would refer to other vendors.

The worst support I had in my life. I will never buy anything more from Thomann and will never ever recommend you. 🤯💩 The nightmare began when I placed the order. 😱1600euro was reserved from the payment card. But when I logged in to my account I could not find the product in my overview. So I had to contact Thomann support and clear this. They help me with this by forcing me to send cards numbers. After a while they fix the issue. At the moment I feel fooled into buying something that was not even in your stock, when I tripple checked with support and was told the speaker is in stock and order will be sent on Monday if I would buy the speaker on a Friday. The order was sent on Wednesday .I was very clear about when I contacted support before I buy the 1600 euro speaker that I really need this before friday because I have DJ gigs. Support told me all was fine.. A total lie.. Support dont understand customer service and was rude to me. Support wants to give me back the post delivery cost and cancel the order? whats the point? what will this help me? If support would tell me the correct information when I tripple checked this would not happen and I would had bought the speaker from other store..