Transform

Absolutely amazing! I had a breast augmentation (lift with implant’s) today through Transform and although I can’t see my full results ( they look amazing so far ) I just wanted to thank, apologies if the names are misspelt I was on pain killers! Madhu, Dr samouris ( who did my surgery ) Chode, Dr Khali, Haram, Hannah Tudsbury and Claire Crew for the absolute care and compassion they had during the whole experience. I had my surgery at Harley Heath village on Harley Street. From the very beginning Hannah was so attentive, I didn’t feel forced to book in whatsoever I feel as though she really wanted me to make the right decision for myself. She responded to all my questions (there were many) extremely fast and even when she was on annual leave which does not go unseen! She kept me informed through the whole process and is a huge asset to this company. Claire then called me as soon as she knew my admission time, kindly talked me through the whole process, answered any queries and sent me an email she had already sent me a while back rather than just expecting me to go back and find it. She again is an asset. I went in so nervous and they all completely calmed my nerves from the get go and treated me like I was family in such a professional manner, especially the lovely nurses. I went in for my admission time at 9am, was in surgery by 11am and was out and ready to go home by 3/4pm. They checked in on me so often and were on the ball 24/7 making sure I was ok and understanding all of my needs even if they were silly needs. The girls at the front desk were both extremely helpful and kind. Dr Samouris was very helpful, made sure I made the right decision and made sure to check on me after surgery even though he was really busy. When leaving they all made sure to say bye and let me know to contact them if I needed anything at all. I could not flaw this practice whatsoever and would highly recommend to anyone. There are some reviews that might worry some people which is completely normal.. I didn’t know what to expect, but I can assure anyone looking to book here that it is the best experience I’ve had anywhere healthcare and non healthcare. Update: I just had my first wound care appointment with Comfort and she made the whole appointment really easy and was so gentle it didn’t hurt at all.

I have NEVER used this company. Not once. Yet they continue to send me messages like clockwork. I have asked them MANY times to stop, and they simply ignore me.This is unacceptable, unprofessional, and borderline harassment. If this is how they treat people who aren’t even customers, I can’t imagine how badly they treat the ones who are.Avoid this company at all costs. They do not respect consent, privacy, or basic human decency.

Update to the below review, I since got in touch with customer service who looked into my issues & had the remaining £150 returned and all has been received so I have upped to 4 stars with 1 star reduced due to this experience. What would have been 5* experience following some appreciated honest/transparent feedback from consultant and very kind, helpful experience with patient co-ordinator has turned into sheer disappointment & taken me from having my first surgery with transform over 10 years ago, & definitely opting for my second surgery with them to not trusting them any further. They told me any deposit left was refundable, I left a deposit prior to my consultation on this basis for an op the following month which was advised by the surgeon during my consultation the most sensible option was to delay until finishing having children. I let them know straight away the decision was to postpone and they told me I would receive my refund within 28 days. I waited patiently, never chased anything & received a notification of my refund from my bank earlier today & it was £150 short. I called them to be told it was likely because I had a pre-op phone call (which I didn’t have because I couldn’t make the call scheduled for me). Not one person made me aware of this information nor did I even have the pre-op call and am being charged £150 for it!! I was told we will email accounts on the phone with no apology or understanding of next steps so I emailed the patient coordinator and their customer service as a trace because at this point I’m so untrusting of what is being relayed. Such a shame as my initial experience had been nothing but positive!

I chose to book my surgeries Breast & bum tightening with Transform. My surgeries were booked in for the 25th November 25, I made it clear I was not available after 29th December 25 as I was moving to the US. I was assured this would not be an issue from my initial phone consultation to my nurses appointment to the face to face Consultation with the surgeon. The surgeon confirmed both surgeries could be done on the same day. I was then asked to pay the remaining balance (I had to pay £3,000 deposit as my surgery was only a couple of months away.) I booked my hotel and train tickets. Carole had been great with responding to my emails / calls at this point. 2 weeks before my surgeries I received a call from Carole to say someone senior at the practice had informed them that it was not safe to do both my surgeries on the same day. So they were going to do one on the 25th November 25 (The original agreed date) and the other 3 months later. Which I had made clear was not an option for me from the very first phone consultation. Carole then told me they would not return my deposit if I did not go ahead with the original date. I obviously argued that this was not my issue as I was clear from the beginning on my availability Carole then put me onto Joannie and it was passed to management who agreed I should get a full refund as I was given incorrect information from the surgeon in regards to being able to have both surgeries done on my agreed date and that I had clearly stated at each step of the process my availability. I was told my refund had been passed to Management / accounts and would take up to 28 days to be issued (even though I was expected to do a same day transfer when paying Transform. I repeatedly chased Carole & Joannie for updates on my refund. Joannie took days / weeks to reply to my emails. The 28 days was before Christmas but still no refund! I emailed & called repeatedly asking for a manager to call me to sort this. I was ignored. NO ONE REPLIED OR CALLED ME BACK. Which is extremely unprofessional. I chose Transform in the UK even though it was more expensive (double what I paid in Turkey) Yet once they had my money they did not full fill their promises. I have had to constantly email and call them (with no reply) and in the end 2 days ago I emailed them to make them aware that I was going to contact the Ombudsman / a solicitor to get my money refunded as they were ignoring me. They have still not replied to me but my money was refunded today. After 10 weeks of chasing. I have had my surgeries done in Turkey whilst trying to get my money refunded from transform. This is the 2nd time I went to Turkey for treatment and it was a lot simpler and I was looked after as a client. Messages & / emails / calls replied to before and after surgery. Surgeries done on the agreed surgery date and their aftercare was outstanding all for half the price. People worry Turkey is risky. Well I can assure you it was a lot smoother transaction / better communication before and aftercare than I received from Transform. In response to your reply that is not true. I was told it had been passed to Management, I was not updated and did not receive my refund within the time frame you stated UP TO 28 days it was well over that and I still haven’t received a call from a Manager even though after I left this review Joannie contacted me to apologising & said she would get a manager to call me!!