Visions Electronics is a Canadian consumer electronics retailer founded in 1981.
Ordered an "OPENBOX" stereo for my car from the website, with no information on the website as to what open box even meant. I was shipped a used stereo that had a dent in the corner, submitted a support ticket immediately to try and process a return, got a couple follow-ups to send photos of the damage before complete radio silence. Haven't gotten any emails in 2 weeks, I've tried to call a couple times and the wait times are egregious. Not possible to return to a store location in person either. Very frustrating experience, if you are reading this you should only buy from a physical visions electronics location because processing an online order return is a nightmare with the current support ticket system
Absolutely horrid company with possibly the worst customer service I've ever seen. Ordered an open box 100 inch TV for Black Friday and although other items from my order were delivered, this has gone missing and we're about a month and a half out from placing the order. They don't answer their phone line, literally have taken up to two weeks to reply to my online ticket, I actually can't believe a nationwide Canadian company can have this level of customer service. Thank heavens for credit card disputes, although now for me to try to buy the TV again it'll cost me $1k more than the sale price I bought it for, so that's fun. NEVER SHOP HERE.
Ok so I ordered two “open box”set of jl audio component speaker set.first one arrived no issues looked like new unused,so no issues.second set took over a month to arrive.what I received was someone’s used and abused junk.the set arrived with out inner packaging;no hardware,no literature and the brackets for mids are broken and the tweeters have purple paint on them.i got a bunch of what im guessing are broken plastic pieces from what ever car or boat these were used in.scratches all over everything in others words just complete garbage.so I sent pictures waited a week for a reply sent multiple emails finally phoned today waited 20 minutes to speak to a lady who ultimately said that I have to deal with the stupid Gia lady who sent me emails asking for more detailed pictures.so now they want me to wait once again before making a decision.and instead of taking my suggestion of sending back to a close store 600kms vs 4900 kms they have refused.i did order another two sets of speakers from them but it will be my last time dealing with them period.
I would give a zero star rating if it was possible... This company has been horrible to deal with. Visions Electronics received my order December 1 online and after 15 days had not shipped it. After contacting them several times I finally got one e-mail saying they had shipped the item December 17 ..or at least created a shipping label.. upon checking with Purolator, the courier that was to be used, the package has never been handed over. Visions has had my over $900 since December 1 and I can't get a hold of anybody. Do not buy anything from this company as they are terrible to deal with.
