We supply water and water recycling services to more than six million domestic and business customers.
Buying a new house and trying to find details of services going into property. Told to speak direct to Anglian Water. On speaking to them they stated we had to contact Digdat.co.uk. Anglian Water stated that this company held all plans of fresh water going into property and sewage services going out. Anglian water also stated this company would provide information free of charge. When contacting Digdat they would provide maps of water services and sewage services but this would cost £34.80 per map. Yet another example of utilities companies fleecing their customers when this is information they hold which they should provide for free. Surely we pay enough to these utility companies.
The ‘chatbot’ is utterly useless at answering questions…..and there’s no Ai or human that you can turn to. No wonder they’re amongst the worst Water Authorities in the Uk. This is what privatising a public utility gets you.
I have always been impressed with the service from this company. The staff are friendly, polite and always able to solve any queries. Its very good they provide a leak allowance and especially good they can see any issues from the Smart meters. Plus they answer the phone straight away. Thank you to the gentleman l spoke today regarding my outside tap exploding and lots of water everywhere!
Since February 2024 when a smart water meter was installed by Anglian Water, I have been paying my neighbours expensive water bills. Anglian Water appears incapable to fix the problem. How many other people unbeknown to them are paying their neighbours expensive water bills. Go into your online water account, track your hourly water usage to see if you are using the water that you are billed for. This is another Post Office do.
