British Heart Foundation Furniture & Electrical Stores

I tried to donate a wall unit using their website and had to wait just over a week for pickup.When they came to pick it up, they said it was too large (the site listed a specific size), so they refused to accept it. They took a picture to confirm with the shop before refusing it.They could've asked for a picture first to confirm, but they didn't. When I spoke to the store, they said it's not their process, even though they rejected it based on a photo from their pickup team. A true contradiction in process.I'm now stuck with a unit, a new one arriving, nowhere to put it, and they're arrogant enough not to care about their rubbish process.

I booked BHF flat clearance several weeks in advance of my move and paid £350 - (even though I was informed that the furniture I was donating was of exceptional quality ( the assessor said that they typically only receive such items around once a year). On the day of the clearance, drivers didn’t turn up. When I phoned, the shop stated that one of the team had been taken ill and that there was no back-up. As I had an end of tenancy clean booked and needed to vacate the apartment the following day, this was obviously extremely stressful. Clearance was rescheduled for the following morning and fortunately they did turn up. The 2 guys however didn’t really appear to be trained/experienced movers (knocking furniture into walls and therefore compromising my tenancy deposit)

The British Heart Foundation do not explain that they will only accept practically new furniture. Be careful donating. The donation staff will look over your donation with a fine tooth comb and only take the best. I would suggest checking other, less critical charities that welcome stuff with the odd blemish.

Arranged two weeks ago for them to collect a three seater sofa and two armchairs. Only four years old and looking brand-new. I was offered Monday, the 25th of May between the hours of 10 and four. Friday prior I contacted the shop and mentioned that on Monday the 25th was a bank holiday. Fine for me, but was that still okay for BHF to collect as planned. I was told that was not a problem. They collected on a bank holiday. On Sunday, I received a text message saying that they would be coming Monday to collect the sofa and chairs. No one turned up. I rang multiple times Tuesday 26th of May left messages no answer and no one rang me back. In the end, I arranged for a local man with van to collect the settee and sofa and take them to the tip for me and I paid him for doing so. What a waste. Potentially they could’ve easily been sold for £300 or more. Not only did they waste my time but they lost money for the charity. I can only say that they are unreliable and I would be very wary if I were you of using them.Whilst I appreciate it is a charity you do expect them to be professional and if nothing else would be good enough to ring me. Or in fact everybody who was going to have furniture collected on the bank holiday. If you are relying on them collecting furniture, just be careful because you may be left in the lurch.