Card Factory plc

Firstly glad to see CF have improved on their quality of cards as for a while they weren’t to the same standard we are all used to.Aaron B Meadowhall Store 1/4/26 11.47 till 7What a guy and refreshing change apologised to everyone for keeping them waiting (but he’d not really) asked if we had found everything we were looking for, offering the add ons as instructed to do whilst I was grinning at him he continued. I explained I had worked many years in MH and had to do the same. He was polite and everything was going fine until payment when till/card machine started to play up. The queue was growing he calmly called in others to assist on tills whilst trying to sort the problem again apologised to me and everyone behind me and whilst doing what he had to engaged in banter keeping us all entertained and laughing. Apart from being good at what he does he read the need acted on it and delivered excellent customer service 👏🏻👏🏻 he also sorted out the problem 🌟

I went to My local store in Barry & I wanted to just jump off a bridge the shop service or lack of staff & the obvious questions people in retail are forced to ask everyone, I was waiting in the queue there was 2 people in front of Me & others came behind Me everyone was moaning & asking is there anyone else serving, the young lady said sorry Our other staff member is being trained etc so it’s just me’ so o was annoyed by this alone & then to hear the repetitious questions being asked over & over to customers by the assistant “did you need a balloon” how about a weight’ did you want wrapping paper with this or that’ is there anything else you need or couldn’t find like this that or the other’ & this was every customer, given the size of the tiny store it gets quite grating especially when your browsing’ I don’t blame the staff member she’s clearly doing what she’s been asked to by whom ever with this company’ it annoys the hell out of Me & it’s always the cheap stores’ you’d expect it from corporate high wages shops but not a flaming card store it’s just over the top, & it was like an oven in there gets super warm in a small confined shop like that, th whole experience was just rubbish & infuriating & annoying,

Very disappointing experience.I visited the store in Wallsend, North Tyneside. I brought my own balloons and was told the total would be £12, but £20 was taken from my card. When I asked why, I was told £4 was for a large butterfly item. However, when I got home, the butterfly was missing from my order.I called the store immediately after I got home, and I was told that I had not given them the butterfly, which is not true. Only at the end of the conversation was I told that I could come back to get a £4 refund.They can easily check their CCTV and see that I did give the item to their colleague.This was for my child’s birthday, and I live far away, so it was very upsetting.I feel really let down by the service.

Staff members in Bedford town centre today amazing, A lady very upset knocked cards off rack, staff immediately helped and reassured lady, lady asked for staff name - Jo, lady continued to be upset, Jo was amazing so nice, gave lady hug and kept offering reassurance - the staff are amazing so kind, well done!