Braintree and Chelmsford's best loved, and longest running, department stores. They offer fashion, furniture, flooring, footwear, and so much more, all under one roof.
Just this second left the branch in Chelmsford, I’m completely unimpressed! Rude, ignorant staff and that includes the Furniture Manager. They’ve just missed out on a customer.
I've been back to Quadrant in Chelmsford a few times over the past few years. It's fair to say I thoroughly enjoy my shopping experience every time, no seriously each and every time! I start with a visit to Brambles Cafe, after announcing on social media that I have arrived, I receive a genuine greeting and am offered some of the day's selection. Okay, so I can't say no to a breakfast, a side of toast with a cuppa (locally sourced ingredients by the way!). I continue with visiting fashion and gifts areas, finding plenty of bargains and stylish pieces from lesser known to top range brands such as Barbour, Jack & Jones and Radley to name but a few of those on offer. I am served by one of the happiest colleagues I have met in a while. Lovely service. I carry on to the homewares section, it's been relocated within the store but still with plenty of choice. Sadly we've already booked our next two holidays and couldn't pay a visit to the Travel team, maybe next time. 😊 Back to the cafe for some reorganization and another cuppa, travelling back to Kent with several large bags was not going to be easy, or so I thought. On my way out I found some decorative pieces, Christmas cards ready for next year and a fantastic wall clock for my office that shows both the time and day of the week! (We've all been there, am I right?!). The colleagues who served me we very accomodating and helped me pack those last-minute purchases. There were rail works going on between Chelmsford and Billericay which meant using a bus replacement service. I left with 4 large bags which were full and a rucksack which was also full. The journey was actually quite smooth back to Kent, I'm planning to visit again in March. 👍 Thank you everyone at Chelmsford Quadrant. Happy New Year, see you again soon. 🤗
Excellent service. Had a small problem with placing an order but it was handled instantly, really good.
Love the Quadrant Department Stores in both Chelmsford & Braintree. Always fantastic service from their sales team. They know the products they sell and never had any issues at all. A very friendly bunch too! The Brambles Restaurant is lovely to dine in too and really enjoy the freshly cooked meals on offer. I much prefer to shop in independent retailers on the high street and experience good face-to-face customer service.
