Luxury London cakes, macarons, biscuits and more delivered to your door by courier. Delicious award winning cakes for any occasion. Personalised for you.
So disappointed. We loved C&S and had been customers for 5 years but it seems they are a victim of greedy over-expansion and this is now an organisation that treats customers with distain. We ordered a cake weeks in advance for my son’s birthday with a chocolate disc personal message. As others have said, the website is terrible and glitched many times but I finally placed the order. The order deducted loyalty points that I hadn’t actually used which I queried via the customer service email and received a useless and unhelpful response from an ai bot delaying and pushing the problem back to me. On the day of delivery (after the cake had been despatched) I received an impersonal email saying they didn’t receive the text for the disc so sent the cake out without it and just refunded the personalisation cost. Surely as soon as you pick up the order and start to make the cake you can see the text is missing and a quick email/phonecall could have easily resolved things. And any decent website wouldn’t have taken a personalisation order in the first place where the text box was empty - I did type a message so can only assume the glitches when I first tried to place the order were to blame. I wouldn’t have placed the order for such an expensive cake without the personalisation option and to then have it unfulfilled and be left to rush around at the last minute on the day of the celebration to try make alternative plans is inexcusable. I sent a formal complaint and asked them to call me which has just been ignored. We will never recommend this company again and once our current gift card has been used up we won’t be ordering from them again either.
What a fantastic company with brilliant customer service. I only discovered on the weekend that a box of the cutter and squidge delectable goodies had not reached their intended destination at Christmas. Within an hour of making contact with the company and telling them they re routed a new delivery of the items at no cost and to a new address. Thank you so much Rebekah and team you are awesome!
The customer service was brilliant I had a query that was answered within 10 minutes of emailing. Cake was beautiful, fresh, tasty! Very pleased would definitely recommend.
Product ordered for birthday party only not to arrive. Lots of disappointed faces including little ones totally spoiling the party. Never got confirmation that delivery wasn’t going to happen until far too late to make alternative arrangements. Used C&S previously and cakes are delicious but will never ever use them again, better alternatives available in London area.
