Dental Direct is a UK company and was established in 2012 by a team of experienced dental professionals with the aim of providing consumers with access to the most comprehensive range of superior quality, clinically proven, oral health products available in the UK, such as: interdental brushes interspace brushes toothbrushes toothpastes mouthwashes
Just ordered some Tepe dental brushes, but the site automatically added dental mousse which I didn't order or want, and didn't have a facility to remove it. Ended up buying it just to complete the order. Certainly shan't be using this company again.
This is the first time I have shopped at Dental Direct and I was very pleased to receive my order so quickly. I only placed my order yesterday morning and it has arrived this evening via an Amazon Prime delivery driver. He found my house in the dark, in a very rural location, where no one has house numbers, just house names. Magnificent! Thank you so much everyone
Really good dentists and my teeth aligned really well thank u ;)
I ordered the wrong items (completely my fault) so I emailed asking if it was possible to exchange them. I received an (AI?) response stating that their system said the items had been delivered to me, which is obviously not what I had asked. I eventually received email confirmation that I could return the items for a refund which I duly did, by Evri, to the address they gave me. I have proof of delivery. Over two weeks later there is still no sign of my refund, despite me following it up. Apparently the refund address is their director's home and they have to wait for him to bring the items into the office? It seems like a very amateurish set up...., Update: Eventually received a refund but only after spending £8ish on serving a formal letter before action on them. So I am still that amount out of pocket but decided to pursue it as these companies really shouldn't be allowed to get away with this sort of thing.
