European Sleeper

I purchased seven return tickets from Amsterdam to Brussels for June 3, 2026.Ten days before departure, I received an email stating that the station and departure time had been changed to one hour later.On the day of departure, there was a notice on the platform about another one-hour delay!Due to the change and the delay, I lost two hours of my journey.Furthermore, the upholstery is dirty and smells bad.

I just tried to book an overnight sleeper between Berlin and Paris, for myself and my son (9). Everything was fine until I got to the Seat/bed allocation, my son was booked into a completely separate compartment???Theres no option to change the seats so we travel together and the chat is complete unresponsive.In what world is it normal or acceptable, for a 9year old to travel effectively alone for a 16hr journey. Even their own guidelines state that children can't travel unaccompanied and yet they are splitting families up. You couldn't make this level of stupidity and incompetence up if you tried

We travelled with European Sleeper from Berlin to Paris and were overall very disappointed.We had originally booked a connection arriving in Paris at 10:00. After purchasing the tickets, the journey was changed several times. Only shortly before we were on the train did it become clear, or was it communicated, that the journey would not continue to Paris by train as expected, but that we would have to get off in Brussels and continue to Paris by replacement bus. Until then, we had assumed that the onward journey to Paris would still take place by train.The organisation in Brussels itself was generally okay, but we still had to wait there for about an hour for the replacement bus. Shortly before the agreed time, passengers were led to the bus, which made some people visibly stressed and caused them to rush to get there. After an already very tiring night, this added unnecessary stress.The condition of the compartment was also disappointing. It felt very old, run-down and uncomfortable. As a result, we could hardly sleep. It was also not properly clean: there was still rubbish from previous passengers in the storage areas, and what appeared to be clothes moths were flying around in the compartment. For a night train journey where passengers are expected to sleep in a small compartment, this is not acceptable in our view.One positive point was that we were able to book an upgrade on board. Without this upgrade, the journey would probably have been even more unpleasant.What was particularly disappointing afterwards was the handling of the compensation claim. Despite arriving significantly later than the originally booked connection and despite the changes only being communicated after we had purchased the tickets, our claim was largely rejected. The responses from customer service felt unprofessional and difficult to understand. The main argument was that this was a timetable change and not a delay, even though the actual journey was substantially different from, and much later than, what we had originally booked.The idea of a night train to Paris is good in principle. In practice, however, this journey was uncomfortable, poorly communicated, not clean, and very disappointing afterwards in terms of how the compensation was handled.

On 28 May 2026, I travelled with two companions on Train 475 (Paris-Nord → Brussels-Midi), booking reference LNVMCDR. We arrived at the original departure station more than 4 hours early.Without any effective notification reaching us, European Sleeper changed the departure location. My two companions speak only Portuguese — no English, no French. We were stranded in a foreign city with no accommodation (already checked out), no functioning WhatsApp support (their emergency channel was completely unavailable), and no staff assistance on-site.A third-party operator at the station — not a European Sleeper employee — took pity on us and directed us to TGV INOUI SNCF for help. They could not assist either, as the responsibility lay entirely with European Sleeper. I have timestamped photographic evidence of this moment.We had no option but to purchase 3 replacement tickets at a total cost of €343.00 to avoid being stranded overnight with nowhere to go.European Sleeper's response: they refunded the original ticket value (€89.97) as a "gesture of goodwill" and refused to reimburse the €343 in forced replacement costs, classifying them as "consequential damages" excluded under their Conditions of Carriage.This contradicts EU Regulation 1371/2007 (Articles 17 and 18), which requires carriers to provide assistance and covers costs incurred due to the carrier's failure to notify and assist passengers.I have now escalated directly to the founders and filed formal complaints with SPF Mobilité (Belgium) and ILT (Netherlands). Legal proceedings under EU Regulation 861/2007 are pending.If you are considering travelling with European Sleeper, be aware: their emergency support does not function, and if their operational failures strand you, they will not cover your costs.