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AVOID THIS COMPANY AT ALL COST. They sent me DAMAGED sleeve. I've sent them pictures, and they admitted that it was damaged. They send me a replacement that was even more damaged ! Sergio V. from support claims there is nothing wrong with second sleeve ! Both sleeves have sharp edges at the entrance, which is scratching me and making me bleed. He is so ignorant, that he claims that is none of his problems. When I complaint about him, he assigned himself to the ticket and closed it. Fleshlight have the worst support that completely ignores you, even if their product is damaging your health !!!! AVOID AT ALL COST !!!!!!!
Bought 2 sleeves from them. The first one came with a bubble on the right side of the entry, which they say is normal and shouldn't affect its use. I guess it's mostly true but I expected better craftsmanship from a 70€ item. The second one had a massive cavity on the right side as well, making the sleeve noticeably imbalanced. I contacted customer service and Sergio V. told me it's not defective. I like their range of products but their shabby quality, lack of attention to detail and unhelpful customer service are definitely not in line with the astronomical prices they charge. I'm sure other companies offer better quality at lower prices for a product that's not really that special.
Purchased a Tori black from a local shop, it was a poor quality and everything seemed off about it. Contacted fleshlight customer service, they said it’s counterfeit and offered me a 30% off another purchase. The store showed me their order from fkeshlight and assured me it’s real. Neither company is willing to replace my item. I would not buy from fleshlight again or the chain adult store.
