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USUSThe only reason for the 1 star is because I wasn't able to give zero stars. I have used Bellhop in the past with good success, however this time was a nightmare. The moving team they sub-contracted(they have no actual employees who do the moving) was awful. They were not trained and didn't have the necessary tools to properly do the job. Because of this my furniture and my house were beat up. In addition, it took them twice as long to complete the move which then results in a charge that was twice what they quoted. I have tried to work with them but all you get is automated emails and text and my favorite is the AI assistant "Matt". At this point I have put a dispute on my credit card in an attempt to get them to do something to make this right. I would strongly urge you to use anyone but Bellhop.
USUSUnfair charges, broken items, and zero accountability I had a deeply disappointing experience with Bellhop Movers, and I strongly caution anyone considering them. I paid for three movers, but only two showed up on time. The third mover arrived two hours late, which naturally slowed the entire move down. Despite this being entirely their fault, Bellhop still charged me for a total of six hours, double the time of what was originally estimated as a three hour move. Let’s be clear: The move took longer because Bellhop failed to provide the crew I paid for on time. Yet instead of owning their mistake, they passed the cost on to me. Their idea of “making it right”? A measly $83 credit, which doesn’t come close to covering the additional time I was unfairly billed. To make matters worse, they broke an expensive glass table during the move. Their compensation policy paid out $0.60 per pound, which is frankly insulting and nowhere near the value of the item. This feels less like customer protection and more like a loophole to avoid real responsibility. Between the late crew, inflated charges, damaged property, and minimal compensation, this company showed a complete lack of fairness and accountability. I trusted Bellhop with my belongings and my money and regretted it. If you value transparency, professionalism, and fair treatment, look elsewhere.
USUSDarin and Nick were amazing—so efficient and supportive during my move. They arrived right on schedule and made the whole process smooth. This was a much better experience than I had with Dolly!
