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Very poor, Don’t take broke down policy. The never going to repair, you lose your money. They are unreliable, they cancel last minute my repair for no reason. I wait 1 month and nothing happens las minute they cancel,.
Never sent any working links or tracking information. Engineer never showed up, said I "missed them" despite being in all day. The phone service just endlessly loops you never to talk to an actual human being, and when you eventually find a way to get through you have to answer a million questions that you've already given them.
Incredibly poor customer service. No complaints procedure. Never had to deal with such an awful company. Product not working less than a month after purchase and incredibly rude and unhelpful customer service. Complaints procedure non-existent. Avoid at all costs
My tumble dryer broke. I arranged a repair via my insurance company, the engineer came yesterday January 27th, he couldn't find a parking space, he firstly suggested I PAY for a space in the car park 5 minutes away, which actually I can't afford, there is a reason my appliances are insured.... I don't even drive myself OR I could stand outside with his van while he completes the job, it was pouring with rain in my area yesterday, we have some really terrible weather, so I wasn't prepared to stand outside either, it would also mean he is unsupervised in my house for the duration of the repair and I'm sorry but as a single woman with mental health issues , I don't want men I don't know in my house unattended. I rang today to try and rebook the repair and that was itself a mission. I did not receive the confirmation email, so I went back to live chat to request it get resent. They refused to re send confirmation and told me to instead manager any alterations to my repair via the live chat. I requested a manager join the chat and the representative Hannah H, didn't just leave the chat, she closed it. And I can't re-access it. How am I supposed to manage my repair now? I am beyond angry with customer service.
