Lexware

Anyone who is financially able to broadcast advertising during prime time on public television, but is unwilling to provide a free service hotline for paying customers for decades, should not expect a good rating. An extremely dissatisfied customer.

I cancelled my contract with this company a long time ago. Despite that, they suddenly passed a completely unclear invoice to a debt collection agency, without ever properly explaining what I supposedly owe. Now I am being asked to pay around three times more, and I still don’t have a transparent explanation of the original amount or the additional charges. This behaviour feels extremely aggressive and unprofessional. Instead of trying to clarify the situation with the customer, they immediately escalate to debt collection. Based on my experience, I cannot recommend this company. If you decide to use their services, be very careful and monitor all invoices and payments closely. UPDATE TO YOUR MESSAGE: I'VE TRIED TO CONTACT YOUR CUSTOM SERVICE, I NEVER BEEN SO FUSTRATED OF SUCH A PASSIVE AGGRESIVE COMMUNICATION. PLEASE AVOID THIS DISGUSTING COMPANY. LEXWARE: GO TO HELL!

Well, it's doing its job, but it's a very unpolished and outdated software. There are cheaper options that do a way better job at almost anything. I can recommend Accountable instead, honestly - cheaper and better. It's the small, tiny things that they do better that save you a lot of time. Also don't expect a warning for the end of your trial. Your notification comes only when you are charged. Not the fairest way to handle it.

I cancelled my subscription in February, but Haufe-Lexware continued charging me for several months afterward. Without any prior warning, and without sending invoices or reminders, they suddenly handed the so-called "outstanding amount" over to their debt collection agency. When I contacted their support team for clarification, they failed to provide any proof that they had sent notices or invoices. Their final response was: “Talk to the collection agency.” Based on my experience, this feels more like a systematic and legalised way of squeezing money from former customers. I would strongly advise against using this company. Edit - reply to their response: Thank you for your standard reply to try to save face. @Lexware, I have already dealt with your customer service. They did NOT provide any evidence that they sent me any warnings or notification of 'outstanding amounts' and told me that it's too late to do anything because a collection agency is on the case now. Enjoy the 60 EUR you are extorting from me, that's what your dignity as a company is worth. Pathetic.