Miele

£1000 Tumble dryer broken after 3 years. £290 to repair Not worth the extra expense and I will never purchase another Miele product

⭐☆☆☆☆ Disappointing Quality for a Premium Brand I purchased a Miele dishwasher expecting long-term durability and premium quality. Unfortunately, both dish racks have developed significant rust, which is completely unacceptable for a high-end appliance at this price point. I contacted Miele expecting a reasonable solution. Instead, I was offered only a 35% discount on replacement parts, leaving me with over $500 to pay out of pocket to repair a clear quality defect. For a brand that markets itself on longevity and excellence, this response is very disappointing. Rusting racks should not occur so early in the life of a premium dishwasher, and customers should not be expected to absorb most of the cost for what appears to be a manufacturing or material issue. Based on my experience, Miele’s product quality and after-sales support do not match the brand’s reputation. I would not make the same purchase decision again.

Terrible Repair Service. In Nov 24 our Miele Dishwasher reported a fault. We contacted Miele immediately who advised they could not send a technician for 5 weeks so advised us to contact one of Miele’s approved repairs which we did. The repair was $601 for a Feed Pipe. 13 months later, on 30th Dec 25, the same fault occurred rendering the dishwasher unusable. Upon contacting Miele on 2nd Jan 26, they advised they would not warrant the repair as it was just over 1 year and to make things worse, because we used their recommended authorised repairer but not Miele themselves that we‘d not be covered. Disgusting behaviour from a company claiming to be a premium brand. Avoid the heartache - do not buy!

Bought a dishwasher for £1K December 2022. Thankfully (benefit of hindsight) “the brain” failed just before the 2 year warranty expired. Its replacement failed within a year. I contacted them to ask if they felt this to be reasonable or if they were prepared to ‘do’ anything. It’s taken a while but I have just received their response. “ After reviewing the details, we can confirm that the appliance is currently outside its warranty period. Unfortunately, this means any required repairs would be chargeable.” “However , like all electronic components, certain parts can occasionally require service over time.” I am told that failed component is the most expensive component and I could buy a new dishwasher for the same amount. No,not a Miele product. Both factually correct. For me though I don’t pay that sort of price for that sort of product/attitude.