We control and manage an expert workforce of over 300 directly-employed white goods engineers. Technical expertise gained over many years, combined with a highly effective engineer management structure, has helped us become one of the largest and most-trusted appliance engineer workforces in the UK. Overview - Working primarily with manufacturers, insurance companies and retailers, we are able to deliver a service and support solutions with UK-wide coverage that enhances and consolidates the brand reputations of our partners. Field-based and branded services - These services are trusted by some of the world’s leading manufacturers due to our attention to detail and thorough approach. These services include: • Specific training for each brand • Uniform and ID Cards • Continuous Improvement process through field audits • Professional training from our in-house City & Guilds Assured engineer training academy • Vehicle tracking and behaviour monitoring • Specialist route planning team • Extensive field management support • In-house software providing real-time updating • Disclosure and barring service DBS (CRB) checked • Manufacturer approved • Large UK based Customer Contact Centre • World wide supply chain ensuring availability of spares parts required for the job Training with our Repair Academy - The future of our industry is important to us and our clients. In 2015, we set up the Repair Academy to nurture and train young engineers. Our facilities include classrooms and a training kitchen/workshop which features a number of free-standing and integrated products. Green Credentials - Sustainability forms an integral part of our business strategy and increasing our efforts to reach net zero. The business has published its plan to become operationally net zero by 2030. https://pacifica.co.uk/sustainabilitySee more
GBGBThe engineer who attended my home, carried ID, to put me at ease. He was professional, courteous and friendly, thoroughout his time here. He asked questions to better understand the repair. What l thought was a simple repair (seal had gone on the fridge door of my fridge freezer), despite only purchasing it four months ago from Curry's, was actually a more complicated job.The pin that aligns the fridge door to close tightly, as there's a slight pull on closing the door, due to the magnetised lining within the door frame had dislodged, completely. He found this out whilst examing the fridge door. He was very knowledgeable about the repair, and got to work immediately. I watched in awe, as the engineer began the task of aligning the pin back into position. It was more complicated and very complex, more than l anticipated, as it affected the freezer door also having to be disconnected from its pinned position, that the fridge door could be pinned back in place. He worked efficiently and effectively, as it took some time to get the pin positioned correctly, as he had to keep checking the fridge door as he went along, making sure it closed tightly like it should.He was competent and very thorough. An asset to Pacifica. I would highly recommend this company to repair my fridge freezer, anytime. We could do with a lot more electrical appliance engineer's like the engineer l had today. He knew what he was doing, and that alone puts you at ease.
GBGBGBGBCame today to fix our washing machine machine Was very efficient For the job done quick Explained what he has to do Didn’t leave any mess
GBGBEngineer Ali bed on time and did an excellent Job. I would recommend him to anyone.
