Custom Handcrafted Mountain Bikes
I ordered my Propain Tyee 6.1 on September 2025 from Italy and the estimated delivery date was perfecly on point, even though this really depends on their workload during the period you order the bike on. I've been riding the bike for about 4 months now and it feels amazing, it's so much capable. I love every single component of the bike, since I chose it myself thanks to the best bike configurator out there. Propain has the widest range of high-end components I've ever seen. Finally, the support team has been amazing and always answered in very little time. For example yesterday I contacted them for an aesthetic bike issue and everything was resolved in less than 12 hours, they sent me the part I needed and I didn't have to pay anything. Overall it has been a top-notch experience!
I own two Propain bicycles: a carbon-frame 2021 Hugene and an aluminum 2025 Tyee. Both are great bikes. The Hugene can face all trails but the most demanding. The aluminum Tyee, despite being heavier, is surprisingly efficient to pedal uphill. Quality of frames is top notch and thanks to the online configurator you can decide how to spend your money investing in the components you value the most on their online shop. Over the years I contacted several times technical support for different reasons and I always received a reply, maybe not the same day, but always within a very reasonable amount of time. I met them in person in test ride days and fairs across Italy and Austria and the crew is always nice and friendly.
Even though I told their customer service that I bought my propane bike used, they still were very helpful on the phone, and send me replacement parts super easy and were kind enough not to charge me for them. Even said they could help with crash replacement, if need be.
Today I had a great experience with Propain's technical support. I purchased a Terrell CF frameset (by the way, the sales and shipping service was very satisfactory). I had some specific technical questions about installing custom components that I couldn't find on the website. I used the chatbot, which couldn't provide the information because it was too specific. Propain immediately contacted me by phone, providing detailed answers and helpful advice. They were very kind, and I thank them again for their support.
