Rawlings Sporting Goods

By far the WORST e-commerce experience I’ve had in my life. Do I think they have great products sure, but if you have to return something be prepared for it to take an act of congress to get a refund. I will NEVER buy direct again. Return received 12/22, emailed that return was being processed 1/6/26, as of today 1/12 I had to make yet another call to them about my refund and they told me it was rejected…. Why did it take me calling yet again for you to realize this?!. HORRIBLE customer service and I truly don’t think they care.

Truly the WORST customer service I have ever experienced. This company will do nothing to help you and will not stand behind their products. Their staff is rude and they don't care about their clients. RUN, DON'T walk away from company. BAD BAD BAD!!!!

I spent $600 in gift cards for my son’s birthday and Christmas. Order was placed on December 11. I got an order confirmation screen, but the email never came so I called. They confirmed that the gift cards were emptied, but the order number didn’t exist. After a week and a half I got the gift cards replaced and the exact same thing happened. The customer service has no path for escalation and has never responded outside of my calls and all they tell me is the gift card team will reach out. Almost 3 weeks later I’m still out $600 and Rawlings is no help.

I don't typically write emails or reviews, but I wanted to inform about the worst customer experience of my life. I order batting gloves for my son, ones he was begging Santa for Christmas. I order them in plenty of time to receive them before Christmas and after 2 weeks of not getting an order update of them being shipped. I called customer services who informed me, that they are out of stock and he doesn't anticipate them ever coming back into stock. So without me calling you would have charge my credit card, and never delivered thee item. Not to mention I the disappointment I now have to see in my son's face for Christmas.