SDA

Lied several days about attempting delivery, saying I was not home. I was home all of last week until 17:00 every day waiting for the package. On the first day, tried to collect customs fees already paid. Gave them the receipts to prove already paid. Said they'd come back but never did. Instead they put the status saying they tried to redeliver but I wasn't home. Impossible to reach them no matter what number you can find online for them. No one should use this shipping service. 1000 Euro shipment that I'm sure someone in their company is personally enjoying.

Very poor service. They have a physical offices registered on Google Maps, but the locations does not exist. They don't offer any online customer service, the email provided for support doesn't work, and the contact number is invalid. If your parcel or package is with them and gets stuck, you likely won't receive it.

My package had to arrive today, however I check their app and it says "there was something wrong with the delivering", I waited all day for that package and they didn't even try to call me, bc on that package there is my phone number. I try to call them and the line is ALWAYS busy. Honestly I think and hope they close they have you closed off for good.

DHL Holland send parcel to Italy , it was handover to SDA Parcel according to the message and website was delivered in our garden , but we couldn't find it. Why still a 5 star , because mistakes happen and Alessandro of SDA Pisa phoned after 2-3 days , to help and they found that the parcel was misplaced , recovered & delivered perfectly. You need that kind of service if something goes wrong.