Founded in 1894, Smiffys is a family-owned, global organisation with over a century of heritage in dress up. With over 5000 products covering costumes, party accessories, wigs and make up, you can dress up and party all year round with Smiffys. From hen and stag to festival and Halloween to Christmas, you're guaranteed to find the perfect costume. Our design team work round the clock researching dress up trends to bring you the most creative designs. Each and every costume is designed by our UK team. Furthermore, all our children’s costumes are designed to both EN71 and Nightwear (Safety) Standards, ensuring the absolute highest safety standards. We pride ourselves on our excellent customer service with lots of delivery options, free UK delivery, a dedicated customer service team and easy returnSee more
Ordered a jacket for a christmas present, item had faulty stitching on sleeve, contacted customer support and within 12 minutes of my email they sent a replacement on next day shipping. Best customer service i have experienced. Very happy with product and service.
One star is too generous in this instance. The customer service was terrible. I needed the outfit for Friday and selected a delivery to hopefully reflect that next day service they promise.. a label was made but never said it was despatched.. still nothing as of 5pm today and order was placed 12:30pm yesterday afternoon.. before the 2pm next day cut off Even after an email to say will this arrive as I need it as promised I was assured that it would be with me. After calling I was told there was nothing they could do and that I just had to wait for the tracking to update. Very very unhelpful
Ordered a wig for Halloween on Tuesday, and paid £6.99 for guaranteed next day delivery. Have still not received and are now telling me it will be delivered tomorrow by end of day, although I am doubtful. Unreliable and unprofessional.
Terrible service I ordered one pennwise outfit and two wigs, only one wig was posted out, went to the customer service to let them know which there reply was well two was scanned in the bag. If two was scanned in the bag I wouldn’t be here speaking to you numb nuts! Don’t waste your time with these crooks not willing to help their customers out shoddy service through and through. Also the penny wise outfit that did come is terrible and looks like a cheap temu imitation. AVOID Order number SMCOM713306
